Terms & Conditions
Terms and Conditions
1. Introduction
Welcome to our online store. These Terms and Conditions govern your access to and use of our website and the purchase of products from us. By using this website, you agree to be legally bound by these Terms and Conditions in accordance with the laws of Zimbabwe.
2. Legal Compliance
This business operates in compliance with applicable Zimbabwean laws, including the Consumer Protection Act [Chapter 14:44] and other relevant regulations. Nothing in these Terms and Conditions is intended to limit or exclude any rights that consumers are entitled to under Zimbabwean law.
3. Products and Medical Disclaimer
We supply medical and sports taping products intended for support, injury prevention, and rehabilitation. These products are not a substitute for professional medical advice, diagnosis, or treatment. Customers are encouraged to consult a qualified healthcare professional before use.
We make reasonable efforts to ensure that all product descriptions, images, and specifications are accurate and up to date.
4. Orders and Contract Formation
An order placed on this website constitutes an offer to purchase. A binding agreement is only formed once the order has been confirmed and accepted by us. We reserve the right to refuse or cancel any order for legitimate reasons, including product unavailability, pricing errors, or suspected fraud.
5. Pricing and Payment
All prices are displayed in USD (or local currency where applicable) and include any applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
Payment must be made in full at the time of purchase using the approved payment methods provided on the website.
6. Delivery
We will take all reasonable steps to ensure timely dispatch and delivery of orders. Delivery timeframes provided are estimates and may be affected by factors beyond our control. Risk in the goods passes to the customer upon delivery.
7. Returns, Refunds, and Exchanges Policy
Due to the hygienic and medical nature of our products, we operate a strict no-returns and no-refunds policy once products have been dispatched and delivered.
However, this policy does not override your statutory rights under Zimbabwean consumer protection laws. Where goods are proven to be defective, unsafe, or not as described, you may be entitled to a remedy in accordance with applicable law.
8. Defective, Damaged, or Incorrect Goods
If you receive goods that are defective, damaged, or incorrect, you must notify us within 48 hours of delivery, providing clear evidence (such as photographs).
Upon verification, we will, in accordance with the Consumer Protection Act, offer an appropriate remedy, which may include replacement, repair, or refund where legally required.
9. Warranties and Liability
We warrant that our products are of acceptable quality, reasonably suitable for their intended purpose, and correspond with their description, as required under Zimbabwean law.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Nothing in these Terms excludes liability where such exclusion is not permitted under Zimbabwean law.
10. User Responsibilities
Customers are responsible for ensuring that products are suitable for their intended use and are used in accordance with instructions. Improper use may result in injury, for which we shall not be held liable.
11. Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable data protection principles in Zimbabwe. Personal data collected will be used solely for order processing, communication, and service improvement, and will not be shared unlawfully with third parties.
12. Intellectual Property
All website content, including text, images, logos, and branding, is the property of the company and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
13. Force Majeure
We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions in transport or supply chains.
14. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Zimbabwe.
In the event of a dispute, the parties agree to first attempt to resolve the matter amicably. Failing this, the dispute shall be subject to the jurisdiction of the courts of Zimbabwe.
15. Amendments
We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on the website, and continued use of the site constitutes acceptance of such changes.
16. Contact Information
For queries, complaints, or further information, please contact us using the details provided on our website.